Q1 - Please outline your revenue growth outlook for the next three years for your private wealth business. (options include flat, increase, decrease)

Organic growth from traditional mandates
Organic growth from non-traditional products such as loans and deposits
M&A
New mandate wins

Q2 -What are the biggest threats to your firm in sustaining existing client mandates?

  • [r1]
    Lack of diversity/difficulty demonstrating diversity of our team
  • [r2]
    Emergence of new platforms targeted at younger wealth clients
  • [r3]
    Difficulty in demonstrating value-add to clients
  • [r4]
    Ongoing cost of advisory services
  • [r5]
    Other
Lack of diversity/difficulty demonstrating diversity of our team
Emergence of new platforms targeted at younger wealth clients
Difficulty in demonstrating value-add to clients
Ongoing cost of advisory services
Other

Q3 - What options are you looking at for improving AuM-based revenue?

  • [r1]
    Recruiting Investment advisors
  • [r2]
    Acquiring smaller players through M&A
  • [r3]
    Entry into growing emerging markets
  • [r4]
    Others, please specify
Recruiting Investment advisors
Acquiring smaller players through M&A
Entry into growing emerging markets
Others, please specify

Q4 - What non-AuM-focused revenue growth is your bank concentrating on?

  • [r1]
    Lending products
  • [r2]
    Custody assets
  • [r3]
    Transaction-based revenue growth
  • [r4]
    Others, please specify
Lending products
Custody assets
Transaction-based revenue growth
Others, please specify

Q5 - How have cost margins evolved across the organisation over the past 12-24 months?

Sales and marketing
Investment management
Middle-office, back-office and corporate functions

Q6 - Please outline your cost outlook for the next three years

Cost margins
Investment in digitalisation
Advisor headcount
Expansion into new markets

Q7 - How do you intend to drive front-office efficiencies and improve operational flexibility?

  • [r1]
    Driving relationship manager productivity
  • [r2]
    Digitising front-office functions
  • [r3]
    Leveraging offshoring to reduce front-office costs and improve operational flexibility
  • [r4]
    Others, please specify
Driving relationship manager productivity
Digitising front-office functions
Leveraging offshoring to reduce front-office costs and improve operational flexibility
Others, please specify

Q8 - What key client trends do you foresee in the new normal?

  • [r1]
    Increased demand for wealth-preservation strategies for future generations
  • [r2]
    Face-to-face meetings becoming digital
  • [r3]
    Clients expecting advice 24/7
  • [r4]
    Clients preferring to receive advice both digitally and face-to-face
  • [r5]
    Greater demand for ESG offerings/orientated investment advice and solutions
Increased demand for wealth-preservation strategies for future generations
Face-to-face meetings becoming digital
Clients expecting advice 24/7
Clients preferring to receive advice both digitally and face-to-face
Greater demand for ESG offerings/orientated investment advice and solutions

Q9 - Are the majority of your clients over 50 years old?

  • [r1]
    Yes
  • [r2]
    No
Yes
No

Q10 - What in your opinion are the key drivers for growing your firm’s advisory revenue?

  • [r1]
    Investing in high-quality research products to support advisory
  • [r2]
    Increased depth and breadth of research coverage
  • [r3]
    Coverage of emerging markets
  • [r4]
    Holistic advisory solutions including sustainable ESG-focused advice
  • [r5]
    Investing in digital tools and dashboards for investment managers/clients
Investing in high-quality research products to support advisory
Increased depth and breadth of research coverage
Coverage of emerging markets
Holistic advisory solutions including sustainable ESG-focused advice
Investing in digital tools and dashboards for investment managers/clients

Q11 - With increasing penetration of fintechs/robo-advisors, how do you plan to improve your research offerings?

  • [r1]
    Invest in growing the in-house proprietary research team
  • [r2]
    Use offshoring support to ramp up in-house research
  • [r3]
    Use third-party research providers to complement in-house research
  • [r5]
    Creating easier to use, modern client UX experiences to access services
  • [r4]
    Others, please specify
Invest in growing the in-house proprietary research team
Use offshoring support to ramp up in-house research
Use third-party research providers to complement in-house research
Creating easier to use, modern client UX experiences to access services
Others, please specify

Q12 - Which of the following best describes your role in the firm?

Q13 - What is the size of assets under advise managed by your firm?

  • [r1]
    Fewer than USD1bn
  • [r2]
    USD1bn-50bn
  • [r3]
    More than USD50bn
Fewer than USD1bn
USD1bn-50bn
More than USD50bn

Q14 - Please provide the following details. We will not use or reveal any personal information obtained in this survey. If you wish to receive an advance copy of the survey report, please provide your email address.

Name
Title
Company Name
Email Address
Phone number
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