Share your experiences of accessing NHS Services
About the survey
RNID and SignHealth are working together to understand the experiences of people who are deaf or have hearing loss when accessing NHS services.
RNID is the national charity supporting the 18 million adults in the UK who are deaf, have hearing loss, or tinnitus. We work to end the discrimination faced by our communities, help people hear better now, and fund world-class research to restore hearing and silence tinnitus.
SignHealth is the UK's Deaf health charity. We offer specialist services in British Sign Language (BSL) including domestic abuse support, psychological therapy, social care and help for children and young people. We also campaign to raise awareness of the barriers Deaf people face when accessing health services and information.
The purpose of this survey is to gather evidence so that we can campaign for Government and providers of NHS care to improve the way they meet the information and communications needs of our communities. The survey will include questions about your experiences of accessing NHS services as well as questions about your information and communication needs.
Completing the survey It should take around 15 minutes to complete and every question is translated into BSL. If you would like to have BSL support while completing the survey, please reach out to Contact RNID via SignLive (open 8:30am to 5pm, Monday to Friday). You can find more information about SignLive by clicking the link provided: BSL Information Service in the section “How to use SignLive.
How will my data be collected?
RNID will collect data through Forsta Surveys. Any personal information you share will be kept confidential. Once collected, your data will be anonymised for analysis and reporting purposes.
How will my data be used?
Your data will be used to support our campaigning work to improve the way Government and providers of NHS care meet the information and communication needs of our communities. Only anonymised data will be shared with SignHealth or published in reports or publications. Anonymised quotes may be included in reports, but these will be selected to ensure they do not identify you. If you choose to provide your personal details and contact information so that we can contact you about your experiences, this information will only be held by RNID and not shared with any other organisation, including SignHealth.
How will my data be stored?
Your data will be stored securely in our SharePoint environment for 5 years before being deleted. Only relevant project team members will have access to this data. You can read more about how we process and store your data in our Privacy Notice.
Do I have to take part?
Your participation is entirely voluntary. You control what information you choose to share. You may choose not to answer any questions or to stop participating at any time. If you stop part-way through the survey, your data will be excluded from our analysis. If you change your mind about participating after completing the survey, we can remove your data up until 6th January 2025 if you have provided your name and contact details within the survey. If you took part anonymously, we will not be able to remove your data.
Any questions?
Please contact us at panel@rnid.org.uk if you have any questions. Thank you for your time and support in helping to make life more inclusive for deaf people and those with hearing loss or tinnitus.
By clicking 'Continue' you agree that you have read the information provided, have had the opportunity to ask questions, and wish to take part in this survey.
