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It’s very important to us that we continue to achieve high levels of customer satisfaction for our monitoring reviews. To help us with this, please can you complete this questionnaire. Your full and frank feedback will allow us to identify areas where we can improve our service.

This questionnaire will take you through the process of your review. At the end of each section, there is space to provide a more detailed response.

Analysis of your feedback will be conducted by our independent research partner, SwissPeaks. They operate in accordance with the provisions of the Data Protection Act and the code of conduct of the Market Research Society. Results are sent back to us in an aggregated and anonymous form only.

BEFORE YOUR MONITORING REVIEW

Q1. Do you feel your firm was given sufficient notice of when the review would take place?

  • [r1]

    Yes
  • [r2]

    No
Yes
No

Q2. Did you have any difficulty with the request to provide pre-review information?

  • [r1]

    Yes
  • [r2]

    No
Yes
No

Q3. Did you contact ICAEW for help / advice about providing this pre-review information?

  • [r1]

    Yes
  • [r2]

    No
  • [r3]

    Not applicable
Yes
No
Not applicable

Q4. How easy was it to contact ICAEW for help and advice about providing this pre-review information?

  • [r1]

    Very easy
  • [r2]

    Fairly easy
  • [r3]

    Fairly difficult
  • [r4]

    Very difficult
Very easy
Fairly easy
Fairly difficult
Very difficult

Q5. How satisfied were you with the help and advice you received from ICAEW at the time of your review?

  • [r1]

    Very satisfied
  • [r2]

    Fairly satisfied
  • [r3]

    Fairly dissatisfied
  • [r4]

    Very dissatisfied
Very satisfied
Fairly satisfied
Fairly dissatisfied
Very dissatisfied

Q6. If you have any comments about the help and advice you received from ICAEW in relation to your review, please provide more detail in the space below.